Terms & Conditions

NOTE 

We do not store credit card details nor do we share customer details with any 3rd parties

 

 
MAIL ORDER HOURS OF OPERATION 
Mon – Sun  9am - 9pm 

We might be closed on bank holidays and some days over Christmas & New Year.

 

PREPARING YOUR ORDER 
There is no minimum order value with Which Craft Europe Limited.
All prices are quoted in GBP sterling (£) and include VAT. 
We accept orders by post, phone or online. 
Payment options: We accept payment by all major debit or credit cards, Paypal, postal orders and cheques. 
Please make cheques and postal orders payable to ‘WHICH CRAFT EUROPE LIMITED'. 
Please expect us to clear payment from first time customers before despatch. This can take up to seven working days. If paying by cheque or postal order we recommend you contact us for up to date prices and stock availability. 
 
DESPATCH & DELIVERY 
We pride ourselves on our rapid service and aim to despatch most orders within two working days of receipt, although this may be longer during busy periods. Delivery is usually via Royal Mail for smaller orders and Parcelforce signed for service for heavier or higher value orders. We can despatch to an alternative delivery address, but goods cannot be left unattended. 
Our normal service is fast but we also offer express delivery for UK customers. The cost of this service is £6.25 in addition to our regular post & packing rates. Orders placed before noon Monday to Friday will usually be despatched same day, orders placed after noon will usually be despatched the following working day. Unfortunately we are unable to specify a delivery time for the express service, delivery can take place any time between 8am and 6pm and all express parcels will need to be signed for. Express delivery can take between one and three working days depending on location. 
There are, unfortunately, times when delivery fails to meet expectations. In these circumstances we will do our utmost to find out where the package has gone astray & keep you fully & promptly informed. 
We reserve the right to charge for any unpaid items sent by ourselves for which we are unable to claim compensation from the relevant delivery agency for whatever reason. 
 
STOCK LEVELS 
Our stock levels are well managed. We work hard to keep high stock levels and examine the sales trends of every line we carry to try and ensure maximum satisfaction. 
If an item is essential to your order please let us know and we will contact you if it is out of stock. Mail order staff may be able to give a broad indication of delivery times. If your needs are very specific or urgent we will be happy to contact you with more detailed information. 
 
RETURNS 
We want you to be happy with your order, but if for any reason you are dissatisfied with your purchase and wish to return all or part of it please contact us before sending items back. In this way we can deal with your return as swiftly and efficiently as possible. 
For non-faulty goods your return should be made within 7 days of receipt and returned items should be in perfect, unused condition. You are also liable for return postal charges except for items sent as substitutes. Replacement goods in exchange for returns will be considered a new order and subject to our standard post and packing charges. 
If you have received a faulty/damaged item please contact us as soon as possible after receipt of your order to arrange a replacement or refund. Please note that items should be received in our warehouse before any refund or replacement can be made. 
For all returns we strongly recommend you obtain proof of posting. 
 
STILL A PROBLEM?
If something doesn’t seem right please let us know as quickly and as possible. We will do our best to work out how the problem occurred & to provide the best possible solution for us all. 
Letters or emails with feedback will always be examined in detail & will always elicit an individual response. 
 
PRODUCT CONSISTENCY 
A proportion of our goods are hand-made & constructed of natural materials, some variation in colour & size should therefore be allowed for. 
 
TITLE TO GOODS 
All goods supplied by Which Craft Europe Ltd remain our property until all outstanding payments are made in full. 
 
WEBSITE USAGE
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Which Craft Europe Ltd’s relationship with you in relation to this website.
The term Which Craft Europe Ltd, Which Craft or “us” or “we” refers to the owner of the website whose registered office is 101, Flixton Road, Urmston, Manchester, M41 5BF. The term “you” refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:
Please read fully and completely our FAQs before making your order.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may lead to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Which Craft Europe Ltd’s prior written consent. 
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
 
COPYRIGHT NOTICE
This website and its content is copyright of Which Craft Europe Limited t/a Which Craft 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
If you would like information on how to include Which Craft Europe Ltd content on your site please contact us info@whichcraft.co.uk
 
Which Craft  is a trading name of Which Craft Europe Ltd, company registration no 08693174
Based in England. Registered Office 101 Flixton Road, Urmston, mancehster, M41 5BF
contact: 07985379631 
email: info@whichcraft.co.uk