Delivery & Returns

Despatch Charges

 

UK:

£1.99 on mainland UK orders up to £10

FREE on mainland UK orders over £10
 

Europe:

£5.99 standard delivery to EU destinations on all orders up to value of £50

Free standard delivery to all EU destinations on all orders over £50 value 

USA:

£10.00 standard delivery to US destinations on all orders up to value of £50

£15.00 standard delivery to US destinations on all orders between £50 & £100

£20.00 standard delivery to US destinations on all orders over £100 value

 

We do not currently dispatch to the Rest of the World
 
How quickly will my order arrive?

We usually use Royal Mail and Parcelforce 48 hour parcel service. Royal Mail post normally arrives within two or three days and is not traceable. Two day parcel services are not ‘officially’ late until the end of the relevant day following despatch but, with a bit of persistence, can normally be traced. Please note that goods cannot be left unattended if nobody is available to take delivery.

Do you have an express delivery service?

We do not currently offer a standard next day delivery service. Please call us if you need this option and we will quote a price for you.

 

Returns Policy
We want you to be happy with our service and always look to go above and beyond the minimum legal requirement in all aspects of our business. The following is the legal ‘bottom line’, it should not be taken as our last word. If you have any queries not covered here please contact us on 07985 379631 or  by email at steph@whichcraft.co.uk
 
Returns and Legal for UK Customers:

 

Business to business transactions -

The Sale of Goods Act states that you have the right to return goods if they are not of satisfactory quality, not fit for the purpose intended or are not as described.

To be a business you do not have to have a shop front, headed notepaper or pay tax but merely purchase our products for profit or gain. Therefore if you are selling our goods even in a very small way and even if you are giving the proceeds to any kind of charity or fund raising you are covered only by The Sale of Goods Act.

 

Goods for your own use -

In addition to the Sale of Goods Act retail customers are covered by the Consumer Protection (Distance Selling) Regulations. This allows you to return your goods or inform us by letter or e-mail of your intention to cancel your order within a period of seven days of receipt. You are then entitled to a full refund including postal charges.

Please note returned items must be in perfect unused (i.e. normally unopened) condition. You are also liable for return postal charges except for items sent as substitutes.
Please be aware replacements or refunds over and above our statutory obligations are at our own discretion. We reserve the right to charge a handling fee on discretionary returns.
Replacement goods - Any items accepted for return will be credited and replaced goods will be considered a new order. Sorry but we do have to charge postage.
 
Title to Goods
All goods supplied by Which Craft Europe Limited remain our property until all outstanding payments are made in full.